Terms & Conditions 1

• Accessing Our Terms & Conditions

Cookies and Privacy Policy 1

• Accessing Our Cookies and Privacy Policy

Site Moderation Guidelines 1

• Reporting Inappropriate Content

Logging in using SSO 2

• Logging in using a Work Account
• Can I change my password for SSO log in?

Logging in using Username/Password 1

• Logging In Using Username and Password

Introduction to Recognitions 1

• What is a recognition?

Sending a Recognition 2

• How to send a Recognition
• Editing or Deleting a Recognition Post

Viewing Recognitions 1

• Viewing your Recognitions

Earning and Redeeming Rewards 3

• Managing my Reward
• Redeeming my Reward
• How do I earn Cashback?

Using Vouchers 2

• Where Can I Spend My e-Code?
• How Do I Access My e-Codes?

Voucher Issues and Help 2

• I'm unable to spend my voucher
• Can I Get a Voucher Refund?

Purchasing and Managing Vouchers 2

• How Do I Purchase a Discounted Voucher?
• How Do I Add a Voucher to My Google Wallet or Apple Pay?

Using and Storing Vouchers 2

• Where Can I Find My Discounted Voucher?
• How Much Can I Save?

Troubleshooting 3

• How Do I Save My Payment Details?
• Can I Get a Refund?
• Can I Share a Voucher with Friends?

I can’t see a benefit I’m expecting, what should I do? 0

How do I activate an employee benefit? 0

How do the discount codes work? 0

Using the Platform 2

• Steps to Share a Post
• Engaging with my Team

Using the Site 5

• Sharing Best Practice
• How do I Register an Installation?
• What Mira products are eligible for registration?
• What are the Product Guarantee Lengths?
• How do I change my communication and notification preferences?

Logging In 3

• How do I register?
• How do I log in?
• How do I change my Email Address?

Rewards 2

• What Rewards can I get for my Installations?
• How do I Redeem my Points?

Using the Site 10

• Sharing Best Practice
• How do I search for posts on the timeline?
• How will my colleague know they’ve received a recognition?
• How can I see my Profile Page?
• What is a Recognition?

View all 10

Log In and Registration Queries 4

• Login and Registration Changes
• How do I set up 2 Step Verification?
• What's my Username?
• How to login on a mobile device

Vouchers/Asda e-Codes/Cinema Tickets 4

• How do I find my digital vouchers?
• How do I find my Asda e-code?
• How do I find my cinema tickets?
• What are the terms and conditions of an Asda e-code

Star Points 6

• How can I see my Star Points?
• How do I Redeem my Points?
• Points expiry
• What happens to my recognition and benefits account if I leave Asda?
• Where are my Star Points?

View all 6

Benefits 4

• DenPlan
• Wagestream
• Does the Asda Stars and Everyone Benefits sites still exist?
• Wagestream - missing hours

User Amend 5

• How do I update my Password?
• How do I change my Email Address?
• How do I add a profile picture?
• Manager access / proxy requests
• My Branch is Incorrect on AsdaStars

HR Queries 1

• How do I see my payslips / book holidays

Other 4

• Asda Rewards App
• How do I find my Colleague ID (Previously Walmart) number?
• What is the process to follow in the unfortunate event of the death of a colleague who has star points?
• Help Centre

Account Setup 4

• How to Log in?
• Accepting Terms and Conditions
• Our Welcome Deck
• How do I download the app?

Profile Customisation 2

• How do update my Profile Photo?
• Can I update my details?

Profile Settings 2

• Managing my notifications
• How do I unsubscribe from emails?

Getting the most out of Rippl 0

Recognition Best Practices 0

Rewards Management 0

Engagement Strategies 0

Communication and Collaboration 0

Training and Development 0

Feedback and Surveys 0

Incentives - Goal Setting and Tracking 0

Reporting 0

Legal and Compliance 0

Case Studies and Success Stories 0

Community and Support 0

Ongoing Platform Updates 0

Help Centre 1

• The Help Centre

Benefits 1

• Wagestream

The Help Centre at BHX Proud Perks 1

• Help Centre

The Help Centre at Cheers 1

• Help Centre

How to download the TWS Cheers! App 1

• How do I download the TWS Cheers! app?

The Help Centre at Accelerate 1

• Help Centre

Login and Registration Queries 1

• How do I gain access to Accelerate?

Redeeming Payment 2

• When the reward payment will be processed?
• How does the distribution of the reward pot work?

MBV Incentives 6

• How can I claim?
• How to add my Service Contract and MBFS sales?
• What if the sales is missing from the claim list?
• How to claim EV and Retailer/LBDM sales?
• How often is my performance updated?

View all 6

The Help Centre at The Nelson Network 1

• Help Centre

The Help Centre at BP Smile 1

• Help Centre

Login and Registration Query's 2

• How do I log into BP Smile?
• Logging In Using Username and Password

New Starters, Leavers, and COCO Transfers 1

• How do I Remove/Add Colleagues

HR Queries 1

• HR Queries

Log In and Registration Queries 1

• Two-factor authentication

HR Queries 1

• HR Queries

Recognitions 0

How do I login? 1

• How do I login?

How do I change my account details? 1

• How do I change my account details?

How do I change my profile picture? 1

• How do I change my profile picture?

How to add a profile picture? 1

• How to add a profile picture?

How do I change my password? / I forgot my password 0

I can’t find my welcome email 0

I’m not receiving notification emails 1

• I’m not receiving notification emails

How do I change notifications? 1

• How do I change notifications?

How do I unsubscribe from emails 1

• How do I unsubscribe from emails

Understanding security and privacy 0

Managing my Reward 1

• Managing my Reward

What can I redeem reward for? 1

• What can I redeem reward for?

How do I redeem rewards? 1

• How do I redeem rewards?

How do I spend a voucher? 1

• How do I spend a voucher?

Where do I find my voucher? 1

• Where do I find my voucher?

There’s an issue with my voucher, what do I do? 1

• There’s an issue with my voucher, what do I do?

I didn’t receive my voucher, what do I do? 1

• I didn’t receive my voucher, what do I do?

Can I get a voucher refund? 1

• Can I get a voucher refund?

What is a recognition? 1

• What is a recognition?

How to send a recognition? 1

• How do I send a recognition?

How to view recognitions? 1

• How to view recognitions

About Your Benefits 0

I’m interested in finding discounts with a particular retailer 1

• I’m interested in finding discounts with a particular retailer

What museums can I visit via Reciprocal Access? 1

• What museums can I visit via Reciprocal Access?

How can I hear about the newest benefits and changes to discounts? 1

• How can I hear about the newest benefits and changes to discounts?

I’d like to make a suggestion for a new benefit / change to existing benefit? 1

• I’d like to make a suggestion for a new benefit / change to existing benefit?

I’d like ask a question about benefits or Kew Rewards that’s not covered here? 1

• I’d like ask a question about benefits or Kew Rewards that’s not covered here?

What’s available on Kew Rewards? 1

• What’s available on Kew Rewards?

How do I download the Kew Rewards app to an apple phone? 1

• How do I download the Kew Rewards app to an apple phone?

How do I download the Kew Rewards app to an android phone? 1

• How do I download the Kew Rewards app to an android phone?

How do I locate vouchers I’ve bought? 1

• How do I locate vouchers I’ve bought?

Can I see my total Discount Voucher savings so far in my Kew Rewards account? 1

• Can I see my total Discount Voucher savings so far in my Kew Rewards account?

How do I redeem YMAD points on Kew Rewards? 1

• How do I redeem YMAD points on Kew Rewards?

Why can’t I use YMAD points or cashback to buy discount vouchers? 1

• Why can’t I use YMAD points or cashback to buy discount vouchers?

How can I use my discount vouchers? 1

• How can I use my discount vouchers?

How do I order discount vouchers? 1

• How do I order discount vouchers?

How do I order discount days out? 1

• How do I order discount days out?

How do I order cinema tickets? 1

• How do I order cinema tickets?

Is there a limit on what I can spend on Kew Rewards? 1

• Is there a limit on what I can spend on Kew Rewards?