To protect you and the platform from unauthorised transactions and to combat attempts of fraudulent activity, there are some limits on spend on the platform.

These limits are based on your activity over a rolling 30-day and rolling 365-day period.

If you reach one of these limits, an onscreen message will appear during checkout to let you know that your payment can’t be completed. You’ll then have the option to request a limit increase by filling out a short form. Your request will be sent to our support team, who will review the details and confirm once the update is complete. We’ll let you know if we need any additional information from you. Please note that purchases can’t be completed until the review is finished and your limit has been increased.

If you have any questions or would like more details about your spend limits, please contact our support team at support@kew-rewards.co.uk.